Q: How do I register online?
A: Online registration has not yet opened for Arisia'18.
Q: Does this include one-day memberships?
A: For a one-day-only membership, you can register online as well, but you'll have to wait until the day-of to purchase that membership (i.e., only weekend and Friday memberships can be bought on Friday, only weekend and Saturday memberships on Saturday, etc).
Q: Do I need a PayPal account to pay online?
A: No. You can use your credit card on the PayPal site, without a PayPal account.
Q: How can I check to see if I am already registered?
A: Once online Registration is open, you'll be able to login and check your status. If you need to know before that time, please contact us at firstname.lastname@example.org
Q: I haven't been to Arisia in a very long time, do I already have an account?
A: Yes! We keep old registration data.
Q: I can't remember what email address I used to register for Arisia in the past, should I just create a new account?
A: No! We are happy to reset the email for your account, please email email@example.com to arrange this.
Q: How do I change my Name/Badge Name/Address/Email/Phone number with Arisia?
A: When online registration opens, by logging into your Arisia account.
Q: When I registered on the website, the blurb said I would be asked my security question at the convention. How will my security question be used at the convention?
A: The blurb in the website regarding use of your security question is inaccurate, and we are working to modify its text. If you have paid for your membership and completed the registration process, you will not be asked your security question at the convention. If you need to buy a membership or update your membership type at con, you will need to use your security question to log into the system. Your security question's answer functions just like a password for this purpose. Note that you will not need your security question to purchase year-ahead memberships for Arisia 2018 at Arisia 2017.
Q: Can I purchase memberships for other people?
Q: Can I purchase memberships for other people If I already have a membership?
A: Once online registration opens, yes!
Q: How can I check to see if my child is already registered?
A: Email firstname.lastname@example.org.
Q: How do I directly access the accounts for my children?
A: If you have used a separate email address to register your child in the past, please just do a password reset with that email address. Otherwise, email email@example.com and we'll get you set up.
Q: Can I check to see if someone else is already registered?
Q: If my child is an infant, do they need to have a membership?
A: Yes! Even newborns need to be registered for Arisia. Please register them with a no-cost Kid-In-Tow (KIT) type membership.
Q: What sort of membership should I purchase for my child?
A: There are several types of memberships for children:
- Kid-In-Tow are no-cost memberships for when your child (of any age) will be in the presence of a responsible adult with their own membership at all time.
- Turtle Track (formerly Childcare or Babysitting) is for children between the ages of 2-6 who will be partaking in babysitting services while at the convention. These memberships follow the "full rate" cost structure. More information on Turtle Track.
- Fast Track is a membership type for children aged 6-12 that enables those with it to participate in age appropriate programming track. More information on Fast Track.
- Student Memberships at a discounted price are available for current students aged 13-25; students 18 or older need a current student ID.
- More information about children at Arisia.
Q: I need a personal care aide or other companion. Do they need to purchase a membership?
A: No, though they will need a badge to accompany you into most areas of the convention. Purchase a membership for yourself, and then email firstname.lastname@example.org with your name, their name, and their contact information, and ask for an Adult-in-Tow (AIT) membership for them. We will provide them with a badge at no cost.
Q: I am over the age of 25, but a student, can I still get the student rate?
A: Sorry, the student rate is only available for persons aged 13-25. Students aged 18 or older must show current student ID when they check in at the convention.
Q: I do not want to pay for my membership online, can I still pre-register?
A: Yes! You may use the online system to print out the form and mail it in along with your payment.
Q: Can I pre-register and just pay at the door?
A: No. Pre-registrations are only valid if you pay for them at the time that you pre-register.
Q: When does the registration rate go up?
A: Please see the rates at the Registration information page.
Q: What are the one-day rates for the convention?
A: Please see the rates at the Registration information page.
Q: Can I pre-register for a day membership?
A: No, day memberships are only available at the door on the day in question
Q: I purchased a membership last year but did not attend, may I use it for this year?
A: Yes. Please email email@example.com to arrange this.
Q: I purchased a membership for this year but now will not be able to attend. What are my options?
A: You may either transfer the membership to another individual, or roll over the membership to next year's convention. Please email firstname.lastname@example.org to arrange this.
A: Come to the registration desk at Arisia. We will ask you for a photo ID. If you are unable to show us one, one of our Managers on Duty will work with you. If you have a Student membership and are between the ages of 18 and 25, you will have to bring your Student ID (or other forms of proof that you are 13-25 years of age and currently enrolled in some formal educational program.)
Q: My password for Zambia/Staff Site/Other Arisia Site does not seem to work when I try and login to the registration site. Help!
A: Currently each of these systems has their own password, even if your login is the same. Please do a password reset to gain access to the registration site.
Q: My question was not addressed in this FAQ, how can I find the information I am looking for?
A:for further information please check the the Registration information page, the Arisia Corporate Policies Page, or you may email the registration staff at email@example.com.
Q:I heard Arisia has a cap?
A:In the past Arisia had capped attendance, though we do not expect to do so in 2017. If you are coming to the convention for a single day, check the status on this website first, just to be sure. Email firstname.lastname@example.org or email@example.com if you have other questions about the attendance cap policy